CORONAVIRUS UPDATE 20th MARCH

OPTEX EMEA (Europe, Middle East and Africa Region) and all its sister companies continue to follow local governmental guidelines and laws regarding the Coronavirus (COVID-19). Here is an update on our operations across the region.

OPTEX Europe, EMEA Headquarters is open and able to process orders, ship and receive goods; and handle technical enquiries. For technical enquiries, the best option is to email us at tech-support@optex-europe.com, and our tech team will get back to you as soon as possible. The sales, marketing, administration teams remain reachable per phone and online.

OPTEX Technologies BV, our Benelux security office and EMEA Headquarters for automatic door sensors, OPTEX Security SAS, our French office and OPTEX Security Sp z o.o., our Eastern European office remain all open, able to process orders, receive and ship goods; and handle technical enquiries.

Our Middle East team can provide sales and technical support in the region. Goods delivery is however not possible currently as most countries in the Middle East are in complete lock down till the first week of April.

As per the previous statement, OPTEX global manufacturing and logistics capability keep us well positioned to work through these challenges. We will keep you updated of any further development. If in the meantime you have any question, please contact us here.

CORONAVIRUS UPDATE 16th MARCH

OPTEX EMEA and all its sister companies continue to closely monitor developments with respect to the Coronavirus (COVID-19) and to comply with the local governmental guidelines and decisions. We have been taking steps to ensure the safety and wellness of our employees including temporary travel restrictions both internationally and domestically.

Supply Chain and Customer Impacts:

The entire global supply chain has been impacted due to the coronavirus outbreak, which has led to large-scale disruption which might result in a reduction of delivery reliability for the coming months. While it is difficult to confirm exact production quantity and delivery dates at this time, we believe our global manufacturing and logistics capabilities will keep us well positioned to work through these challenges and, still be able to supply our customers.

We are working closely with our customers to identify any potential impacts or delays. We are also verifying our suppliers' ability to supply components to our manufacturing sites around the world.

The situation remains very changeable and we will provide updated information as and when the situation evolves.

Who to contact?

We remain committed to providing the superior service and support that our customers have come to expect of our company. If you have any concern regarding a specific product line, please contact your OPTEX Account Manager or contact us here